How to export your Character.AI data

Character.AI has one official export: a single request that covers your whole account. You ask for it in settings, then wait for an email with a download link. Request it early. It can take weeks to arrive, and the link stops working after 7 days.

Steps checked against the Character.AI Help Center article updated October 8, 2026. Page last reviewed November 6, 2026.

Request the export on the website

1. Open your Profile.
2. Click Profile Settings.
3. Click Account.
4. Click Manage Account & Data.
5. Click Export Data. A pop-up confirms that a download link will be emailed to you.

Request the export in the mobile app

1. Open your Profile.
2. Tap the Settings icon.
3. Tap Legal & Privacy.
4. Tap Export Data. A "Success" banner appears once the request is submitted.

What happens after you ask

• It takes 3 to 4 weeks. That is Character.AI's published processing estimate, not a guaranteed date.
• The link goes to your account email. Make sure you can still open that inbox, and check the spam folder.
• The link lasts 7 days from the time the email is sent. Download the file the day it arrives and keep a second copy somewhere else.

What the export may not include

The Help Center does not publish a list of what the file contains or what format it uses. Guides that have opened real exports describe a ZIP of JSON files with account details, characters and messages, but that is not documented and has changed over time. Keep your own copy of anything you cannot afford to lose, such as pinned memories, character definitions and the chats that matter most.

You cannot export a single chat. The official export is one request for the whole account.

Do not delete your account first

Account deletion cannot be undone. If you delete the account before the export arrives, you lose access to the data you were waiting for. Wait until you have downloaded and opened the file.

Sources

• Character.AI Help Center: How do I download my data? (updated October 8, 2026)